Eagala Formal Grievance Policy and Protocol Adopted 11/7/20
Eagala provides this Formal Grievance Policy and Protocol to its members and recipients of Eagala Model services for the purpose of promoting and implementing Eagala’s Code of Ethics. Eagala is committed to upholding ethical standards to ensure the integrity and reputation of our certification and industry. A copy of Eagala’s Code of Ethics is available under the Ethics tab at www.eagala.org.
Eagala encourages its members to first address concerns of an ethical nature that they may have directly with each other to try and resolve them. If this approach is not successful, a formal grievance may be submitted in writing via email to the Chair of the Ethics Committee at ethics@eagala.org.
Recipients of Eagala Model services and Eagala members may also submit a formal grievance in writing via email to the Chair of the Ethics Committee at ethics@eagala.org.
Grievances should be timely submitted so that they may be resolved as promptly as possible. Grievances must include the complaining party’s contact information.
Upon receipt of the grievance, the Ethics Committee will consider the grievance and conduct an investigation. Upon completion of the investigation, the Chair will inform the Chair of the Board of Directors with the committee’s results and recommendations. The Board or its designee will review the recommendations and inform the complaining party of its final decision.
Grievances and investigations will be handled in as confidential a manner as possible; information will be shared on a need-to-know basis only. Eagala prohibits retaliation against any person who submits a grievance.
Finally, this Formal Grievance Policy and Protocol is intended to inform its members and recipients of Eagala Model services of Eagala’s policy and procedures – it is not intended to constitute a contract and is subject to change at the Board’s discretion.